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Frequently Asked Questions
What types of printing do you offer?
What types of printing do you offer?
We print on canvas, various paper types, wood, metal, plexi, vinyl, and UV printing on various surfaces. We specialize in museum-quality Giclée printing, which uses archival pigment-based inks and a variety of fine art papers and canvases. This method ensures the highest level of color accuracy, detail, and longevity.
What types of paper and canvas do you offer?
What types of paper and canvas do you offer?
We have a curated selection of fine art papers, including watercolor paper (cold and hot press, photo paper matte or gloss, textured economy paper, and metallic paper.
For canvas prints, we offer standard and premium canvas option - Urth matte or glass, 3400 Solvent, and Poliflex fire rated.
If you’re unsure which to choose, we’d be happy to provide paper samples or recommend the best option for your artwork.
What makes your prints “fine art quality”?
What makes your prints “fine art quality”?
Our fine art prints are produced using the highest-grade materials, including archival cotton rag papers and pigment-based inks, which are known for their vibrancy and longevity. We utilize state-of-the-art Giclée printers, ensuring every print captures the subtle nuances and details of your original artwork. Each piece is meticulously inspected for accuracy and quality before it leaves our shop.
Can I see a proof before finalizing my print order?
Can I see a proof before finalizing my print order?
Absolutely. We offer physical proof samples for review at no additional cost. This allows you to see the color accuracy, paper choice, and overall quality before we proceed with your final order. We want to ensure you’re completely satisfied before moving forward.
What file types and resolution do I need to provide for the best print quality?
What file types and resolution do I need to provide for the best print quality?
For optimal results, we recommend high-resolution TIFF, PSD, or JPEG files at 300 DPI (dots per inch) or higher at the final print size. If you’re unsure, send us your file and we can provide guidance or help with adjustments to ensure the best outcome.
How do you ensure my colors look accurate in print?
How do you ensure my colors look accurate in print?
We use a rigorous color management process and custom ICC profiles to ensure color consistency. However, to ensure perfect color matching, we recommend sending us a color reference or arranging for a test print. If you have specific color needs, we offer complimentary consultations to fine-tune your file before printing.
Do you offer framing or other finishing options?
Do you offer framing or other finishing options?
Yes, we provide custom framing, canvas stretching, and specialty finishes to help your artwork shine. Our frames are handcrafted using high-quality, acid-free materials to preserve your prints for years to come.
What is the typical turnaround time for orders?
What is the typical turnaround time for orders?
With proper staffing during normal business hours, most services (excluding framing) are completed within 2-3 days. Framing typically takes about 1 week; however, this timeframe may vary based on staffing levels and moulding availability.
Requests with less than 24 hours' notice may incur a rush fee, depending on the specifics.
Please let us know your timeline, and we’ll do our best to accommodate your needs.
Do you offer discounts for bulk orders or repeat customers?
Do you offer discounts for bulk orders or repeat customers?
Yes, we offer bulk pricing for larger orders and special artist pricing for repeat clients. Contact us for a custom quote, and we’ll tailor a pricing plan that works for your needs.
Can you ship my artwork and how do you ensure the safety of my artwork during shipping?
Can you ship my artwork and how do you ensure the safety of my artwork during shipping?
Yes, we offer blind shipping and custom packaging solutions, allowing you to ship directly to your clients or galleries without any of our branding. This service is ideal for artists selling limited editions or working with galleries.
We use industry-leading packaging techniques, including acid-free protective layers, custom-cut foam, and reinforced boxes to ensure your prints arrive in pristine condition. We also offer insured shipping and international delivery, with tracking available for peace of mind.